Yeoman is often asked by clients to help identify 'gaps' in their teams' abilities to be more digitally focused. Most companies we work with often have great sales teams, a solid marketing group, and good business analysts but they still struggle with the best way to support their sales and distribution efforts online.
Over the years, Yeoman has found most organizations have gaps in 3 key areas:
1. Online Product Merchandising: The actual creation of product details online is often relegated to a junior buyer, marketing associate, (or worse) an intern. The thought of what product details will be often comes last and is rushed out as the product is shipping. Big mistake. Building up your internal content skills is one of the best ways to improve your overall footprint. This includes everything from best practice titles, product details, images, specifications, categorization, etc. This isn't a one time task; it needs to become part of someone's role for three reasons: