Most online retailers collect a vast amount of information from their customers, but very few of them seem to know what to do with it beyond sending out coupons and newsletters. But ModCloth, which sells women’s clothes in retro vintage styles, has been able to harness the power of their customer data not just to increase sales but also to lowers costs.
The company uses customer feedback and data collected from its website visitors to make more informed purchasing and stocking decisions - thus lowering overhead, over-purchasing and lost revenue due to stock-outs. It’s also used the information to develop smartphone and tablet apps that appeal more directly to its customers' tastes to drive more traffic and sales. In fact, mobile devices account for 42% of visits to ModCloth.
ModCloth has also used its data intelligence to make its site more sticky. They have created interactive site features such as:
- The “Be the Buyer” program invites users to vote for their favorite styles and give det